Shipping policy

Shipping & Delivery Policy

Effective Date: July 13, 2026

Thank you for shopping with Lapwise.

This Shipping & Delivery Policy explains how orders placed through our official website at https://lapwise.us are processed, shipped, tracked, and delivered.

Lapwise sells laptop accessories and related products. We do not sell laptop computers.

1. Order Processing

Orders are generally processed within 1–3 business days after payment and order verification.

Business days are Monday through Friday, excluding public holidays.

Processing may take longer during:

Weekends and public holidays
Promotional or high-demand periods
Severe weather or transportation disruptions
Product availability verification
Payment or fraud-prevention reviews
Address verification
Unusually high order volume

In some circumstances, processing may take up to 5 business days.

Order processing time is separate from estimated shipping transit time.

2. Order Confirmation

After placing an order, customers should receive an order confirmation email at the email address provided during checkout.

The order confirmation confirms that we received the order. It does not necessarily mean that the order has entered fulfillment or has been shipped.

Customers should review the confirmation carefully and contact us promptly if any information is incorrect.

Lapwise may contact a customer to confirm payment, product options, laptop compatibility information, or shipping details before processing an order.

3. Shipping Fee

Lapwise charges a flat shipping fee of:

$6.90 per order

The applicable shipping charge will be displayed during checkout before the order is completed.

Unless otherwise stated during checkout:

The shipping fee applies to the entire order.
Customers will not be charged an additional shipping fee solely because an order is divided into multiple shipments.
Original shipping charges are generally non-refundable after shipment when a return results from a change of mind, incorrect selection, compatibility error, refused delivery, or an inaccurate delivery address.
Shipping charges will be refunded when required by applicable law or when the shipment problem results from our verified error.

Any customs duties, import taxes, brokerage fees, or other international charges are separate from the Lapwise shipping fee unless expressly stated otherwise during checkout.

4. Estimated Delivery Times

Estimated delivery times begin after an order has been processed and shipped.

United States

Estimated delivery time:

5–10 business days after shipment

International Destinations

Where international shipping is available:

10–20 business days after shipment

Shipping availability may vary by product and destination. The destinations currently available for a particular order will be shown during checkout.

Delivery estimates are not guaranteed arrival dates.

Orders may arrive earlier or later than the estimated period due to circumstances outside our reasonable control.

5. Factors That May Affect Delivery

Delivery may be delayed by:

Carrier processing or transportation delays
Severe weather or natural disasters
Seasonal shipping volume
Customs inspection or clearance
Incorrect or incomplete shipping information
Remote or restricted delivery locations
Local postal service delays
Labor disruptions
Public holidays
Security or fraud-prevention reviews
Events outside the reasonable control of Lapwise or the carrier

We will provide available information and reasonable assistance when a delivery issue is reported.

6. Shipping Delays and Customer Options

Lapwise aims to ship every order within the time stated on the product page, during checkout, in the order confirmation, or in this policy.

If we reasonably determine that an order cannot be shipped within the promised period, we may contact the customer with:

An explanation of the delay
A revised estimated shipping date
The option to accept the delay
The option to cancel the unshipped order for a refund

When customer consent to a delay is required by applicable law, we will request that consent before continuing to hold the order.

If an order is canceled due to our inability to ship within the applicable period, the canceled portion will be refunded to the original payment method.

Nothing in this section limits any non-waivable rights provided by applicable law.

7. Shipping Confirmation and Tracking

When tracking information becomes available, Lapwise will send a shipping confirmation email to the email address associated with the order.

The shipping confirmation may include:

The tracking number
The shipping carrier
A tracking link
Products included in the shipment
The estimated delivery date, when available

Tracking information may not update immediately after a label is created. It may take several business days for the first carrier scan or tracking event to appear.

A shipping label being created does not necessarily mean that the carrier has physically received or scanned the package.

Customers should allow a reasonable period for tracking information to update before reporting a tracking issue.

8. Shipping Carriers

Depending on the product, fulfillment location, package size, and destination, an order may be delivered by:

USPS
UPS
FedEx
DHL
A regional carrier
A local postal service
Another third-party logistics provider

Lapwise does not guarantee that a particular carrier will be used unless expressly confirmed in writing.

A carrier may transfer the package to another carrier or local postal provider for final delivery.

9. Split Shipments

Orders containing multiple products may be shipped in separate packages.

Split shipments may occur because:

Products are stored at different fulfillment locations.
Products become available at different times.
Package size or carrier restrictions require separate shipments.
Separate shipping provides a more efficient delivery method.

Each package may have a separate tracking number and may arrive on a different date.

Customers will not be charged an additional shipping fee solely because Lapwise divided an order into multiple shipments.

10. Shipping Address Requirements

Customers are responsible for providing a complete and accurate delivery address during checkout.

The shipping address should include, where applicable:

Recipient’s full name
Street address
Apartment, suite, unit, or building number
City
State, province, or region
Postal or ZIP code
Country
Telephone number required for delivery
Any necessary delivery instructions

Lapwise is not responsible for delays caused by incomplete, inaccurate, or undeliverable address information provided by the customer, except where applicable law provides otherwise.

11. Address Changes

Email: gobralwbhopalne@gmail.com

Please include the order number and the corrected address.

Address-change requests are not guaranteed.

Once an order has entered processing, fulfillment, or shipment, we may be unable to change or redirect the delivery address.

For security reasons, a substantial address change may require cancellation and placement of a new order where cancellation is still possible.

Lapwise will not request or accept changes to sensitive payment information through ordinary email.

12. Incorrect or Incomplete Addresses

If a package cannot be delivered because the address supplied by the customer was incorrect or incomplete, the carrier may:

Delay the shipment
Attempt to contact the recipient
Hold the shipment for collection
Return the shipment to the sender
Charge an address-correction or return fee

If the package is returned to an authorized return location, Lapwise may offer:

Reshipment after address correction
A refund of the eligible product amount
Another reasonable resolution

Additional shipping, address-correction, return-to-sender, or handling charges may apply where permitted by law.

Original shipping fees may not be refundable when the delivery failure resulted from incorrect or incomplete information provided by the customer.

13. Refused or Unclaimed Packages

If a customer refuses delivery or fails to collect a package held by the carrier, the package may be returned to the sender.

A refund or reshipment will not normally be processed until the package has been returned to an authorized location and its condition has been reviewed.

Where permitted by law, the following may be deducted from an applicable refund:

Original shipping costs
Return-to-sender charges
Customs or brokerage charges
Other direct carrier costs resulting from the refusal or failure to collect

No deduction will be made where prohibited by law or where the delivery failure resulted from our verified error.

14. Delivery Attempts and Signature Requirements

A carrier may require:

A signature
Identification
An access code
Collection from a carrier facility
Additional delivery instructions

The recipient is responsible for following reasonable carrier instructions necessary to receive the package.

Lapwise does not guarantee that a carrier will leave a package unattended.

Customers should monitor tracking information and carrier notices to avoid missed delivery attempts.

15. Packages Marked as Delivered but Not Located

A carrier delivery scan is important evidence that a shipment reached the delivery location, but every report will be reviewed based on its individual circumstances.

If tracking shows that a package was delivered but you cannot locate it:

Confirm the delivery address shown in the order confirmation.
Check the mailbox, parcel locker, front entrance, side entrance, garage, reception area, and other safe locations.
Ask household members, neighbors, building management, or reception staff whether they accepted the package.
Review the tracking page for delivery photographs, location details, or carrier notes.
Contact the carrier to request further delivery information.
Contact Lapwise with your order number and any information supplied by the carrier.

Lapwise will provide reasonable assistance and may request that the customer cooperate with a carrier investigation, delivery confirmation process, written statement, or other verification procedure.

A replacement or refund is not automatic solely because a customer cannot locate a package marked as delivered. The resolution will depend on the available evidence, carrier findings, order circumstances, and applicable law.

16. Lost Packages

A package may be treated as potentially lost if tracking shows no meaningful movement for an unusually long period or the carrier confirms that it cannot locate the shipment.

Your order number
The tracking number
The delivery address
Any communication received from the carrier

Lapwise may open or assist with a carrier investigation.

Depending on the investigation, available evidence, product availability, and applicable law, an appropriate resolution may include:

Continued tracking assistance
Replacement
Reshipment
Refund

Customers should not submit false loss or non-delivery claims. Lapwise may refuse fraudulent claims and may provide relevant evidence to carriers, payment providers, or lawful authorities.

17. Damaged Packages

If a package or product arrives damaged, contact us promptly.

To help us investigate carrier damage efficiently, we recommend reporting visible damage within 7 days of delivery.

Please provide:

The order number
Photographs of the outer package
Photographs of the shipping label
Photographs or video of the damaged product
Photographs of the internal packaging
A description of the damage
Photographs of all products and components received

Keep the damaged product, packaging, labels, and shipping materials until we confirm that they may be discarded.

Depending on the circumstances, we may provide a replacement, replacement component, return instructions, partial refund accepted by the customer, or full refund.

The recommended reporting period does not limit any rights that cannot legally be limited.

18. International Shipping

International shipping may be available only for certain products and destinations.

Available shipping destinations will be displayed during checkout.

International customers are responsible for confirming that a product may legally be imported into the destination country and is compatible with local requirements, including:

Laptop and device specifications
Plug types
Voltage and electrical standards
Wireless or communications regulations
Customs restrictions
Local product requirements

Lapwise cannot guarantee that every product will be permitted for import into every country.

19. Customs Duties, Taxes, and Import Fees

International orders may be subject to:

Customs duties
Import taxes
Value-added tax
Brokerage fees
Carrier handling fees
Local government charges

Unless expressly collected during checkout, these amounts are not included in the product price or Lapwise shipping fee.

Such charges are determined by the destination country, customs authority, carrier, or other third party and are generally the customer’s responsibility.

Lapwise does not control customs assessments or clearance times.

Customers should contact their local customs authority for information about possible charges before ordering.

Nothing in this section overrides any legal obligation that cannot be assigned to the customer.

20. Customs Delays and Rejected Shipments

International shipments may be delayed while being inspected or processed by customs.

Customers must provide accurate information and reasonably cooperate with customs or carrier requests.

If a shipment is rejected, abandoned, refused, or returned because the recipient:

Failed to pay required import charges
Failed to provide required customs information
Refused the package
Ordered a restricted product
Did not collect the shipment

Lapwise may issue an eligible refund after the product is returned and inspected.

Where permitted by law, outbound shipping, return shipping, customs, brokerage, and other direct costs may be deducted from the refund.

21. Product Availability

All orders are subject to product availability.

In rare cases, a product may become unavailable after an order is placed because of:

Inventory discrepancies
Damage discovered during fulfillment
Supplier or fulfillment changes
Technical errors
Unexpected demand
Product discontinuation

If a product is unavailable, Lapwise may:

Contact the customer with available alternatives
Offer a revised fulfillment date
Cancel the unavailable product
Issue a refund for the canceled product

We will not substitute a materially different product without the customer’s consent.

22. Laptop Accessory Compatibility

Lapwise sells accessories intended for use with laptops and related devices.

Delivery of a product does not guarantee compatibility with every laptop.

Before ordering, customers should verify:

Laptop brand and model number
Device generation
Screen size and physical measurements
Port and connector type
Voltage and wattage requirements
Operating system
Keyboard layout
Other specifications stated on the product page

Shipping and delivery estimates do not include time needed for a customer to exchange or return a product ordered for an incompatible laptop.

Compatibility-related returns are handled under our Return & Refund Policy.

23. Order Cancellations

Cancellation requests are not guaranteed because orders may enter fulfillment shortly after being placed.

If an order has not entered processing or shipment, cancellation may be possible.

If processing or shipment has already begun, the order may need to be delivered and then returned in accordance with our Return & Refund Policy.

If Lapwise is unable to ship an order within the promised period, we will provide any delay notice, cancellation option, or refund required by applicable law.

24. Events Outside Our Reasonable Control

Lapwise is not responsible for delays caused solely by events outside our reasonable control, such as:

Severe weather
Natural disasters
War or civil unrest
Government restrictions
Customs actions
Transportation disruptions
Carrier system failures
Labor disputes
Public health emergencies
Power or communications failures

This provision does not remove any obligation to provide a cancellation option, refund, or other remedy required by applicable law.

25. Relationship With Other Policies

Returns, refunds, cancellations, damaged items, defective products, and compatibility-related returns are also governed by our Return & Refund Policy.

Our Privacy Policy explains how personal information related to orders, delivery, and customer support is handled.

If another published Lapwise policy conflicts with this Shipping & Delivery Policy, the provision that gives the customer the greater applicable legal protection will control to the extent required by law.

26. Consumer Rights

Nothing in this policy excludes, restricts, or waives any consumer right, warranty, remedy, or legal protection that cannot lawfully be excluded, restricted, or waived.

Where applicable law provides greater rights than this policy, applicable law will control.

27. Changes to This Policy

Lapwise may update this policy to reflect changes in shipping methods, carrier relationships, operating practices, or legal requirements.

The version published on our website at the time an order is placed will generally apply to that order unless applicable law requires otherwise.

28. Contact Information

For shipping, tracking, address, or delivery inquiries, contact:

Store Name: Lapwise
Email: gobralwbhopalne@gmail.com
Website: https://lapwise.us

Email is our primary customer support channel.

We aim to respond to most inquiries within 1–2 business days. Response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high inquiry volume.