Return & Refund Policy

Effective Date: July 13, 2026

Thank you for shopping with Lapwise. We want customers to understand our return and refund procedures before making a purchase.

This policy applies to purchases made directly through our official website at https://lapwise.us.

1. Return Period

You may request a return within 30 days after the date your order is marked as delivered.

To be eligible for a standard return:

• The return request must be submitted within 30 days of delivery.

• The product must be unused, uninstalled, and in substantially the same condition in which it was received.

• The product must include its original packaging, components, cables, adapters, manuals, accessories, promotional items, and other included materials.

• Proof of purchase, such as an order number or order confirmation email, must be provided.

• The product must be returned according to the instructions provided by Lapwise.

Opening a shipping package solely to inspect the product does not automatically make an item ineligible for return. However, products showing signs of installation, extended use, modification, misuse, damage, contamination, or missing components may not qualify for a full refund.

2. Return Request and Authorization

Before returning any product, contact us at:

Email: gobralwbhopalne@gmail.com

Please include:

• Your full name

• Order number

• Product name

• Reason for the return

• Photographs or videos when the product is damaged, defective, incomplete, or incorrect

If the return is approved, we will provide return instructions and, where applicable, a return authorization number.

Products returned without prior authorization or sent to an address not provided in our return instructions may be refused, delayed, lost, or returned to the sender.

Do not automatically return a product to the address printed on the original shipping package. That address may belong to a carrier, supplier, or fulfillment facility and may not be authorized to process customer returns.

3. Laptop Compatibility and Incorrect Purchases

Lapwise sells laptop accessories and does not sell laptop computers.

Laptop accessories may be designed for specific:

• Laptop brands or model numbers

• Screen sizes or physical dimensions

• Connector and port types

• Operating systems

• Charging specifications

• Voltage or wattage requirements

• Keyboard layouts

• Device generations

Customers should review the product description, measurements, compatibility details, connector type, power requirements, and available options before purchasing.

A product ordered for the wrong laptop model, size, connector, port, keyboard layout, operating system, or specification may still be returned under this policy if it otherwise meets the return eligibility requirements.

For returns caused by a customer’s selection or compatibility error, the customer is responsible for the return shipping cost.

If the compatibility information displayed on our product page was materially incorrect, Lapwise will review the matter and may provide a prepaid return method, replacement, or refund as appropriate.

4. Non-Returnable Items

The following products are generally not eligible for return:

• Gift cards

• Customized or personalized products

• Products clearly identified as final sale or non-returnable before purchase

• Products that have been materially altered, modified, repaired, or disassembled

• Products damaged through misuse, improper installation, accident, neglect, liquid exposure, or incompatible equipment

• Products with removed, damaged, or altered serial numbers or identification labels

• Products missing important components, accessories, manuals, packaging, or included promotional items

• Adhesive products, protective films, skins, or screen protectors after they have been applied or installed

• Products returned more than 30 days after delivery, except where otherwise required by applicable law

A product will not be treated as final sale unless the restriction was clearly displayed before the purchase was completed.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your order as soon as reasonably possible after delivery.

If a product arrives damaged, defective, incomplete, or different from the product ordered, contact us promptly. To help us investigate carrier or fulfillment issues efficiently, we recommend contacting us within 7 days of delivery.

Please provide:

• Your order number

• A clear explanation of the issue

• Photographs of the product

• Photographs of the packaging and shipping label

• A video showing the issue when reasonably necessary

• Photographs of all components received

Keep the product, original packaging, shipping materials, labels, accessories, and included components until the matter has been resolved.

After reviewing the information, we may offer an appropriate resolution, including:

• Replacement of the product

• Replacement of missing or defective components

• A prepaid return method

• A partial refund when accepted by the customer

• A full refund

The available resolution may depend on the nature of the issue, product availability, evidence provided, and applicable law.

The recommended 7-day reporting period does not limit any non-waivable rights available under applicable consumer protection law.

6. Return Shipping Costs

For returns based on a change of mind, accidental purchase, incorrect size selection, or customer compatibility error, the customer is responsible for return shipping costs.

Lapwise will pay or reimburse reasonable return shipping costs when we verify that:

• The wrong product was shipped

• The product arrived materially damaged

• The product has a verified manufacturing defect

• The product description contained materially incorrect compatibility information

• Applicable law requires us to cover the cost

Do not send a return using a collect-on-delivery service without our written approval.

When customers are responsible for return shipping, we strongly recommend using a trackable shipping service and retaining the shipping receipt. Lapwise is not responsible for customer-arranged return packages that are lost, misdirected, or damaged before being received at the authorized return location.

7. Return Inspection

Returned products are inspected after arrival.

We may verify:

• The identity of the returned product

• Product condition

• Serial numbers or identifying information

• Included accessories and components

• Signs of installation, use, alteration, misuse, or damage

• Whether the returned product matches the original order

If a return does not meet the requirements of this policy, we may deny the refund or contact the customer regarding available options, to the extent permitted by applicable law.

We may refuse returns involving fraudulent activity, substituted products, empty packages, materially different products, altered serial numbers, repeated policy abuse, or other evidence of return fraud.

8. Refunds

After receiving and inspecting an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. We generally initiate an approved refund within 7 business days after accepting the returned product.

After we initiate the refund, additional processing time may be required by your bank, credit card issuer, payment provider, or financial institution. We do not control their processing times.

A refund confirmation does not mean that the funds will appear immediately in your account.

9. Shipping Charges

Original shipping charges are generally non-refundable when a return results from:

• A change of mind

• An accidental order

• An incorrect product selection

• A customer compatibility error

• An incorrect or incomplete delivery address

• Refused delivery

• Failure to collect a package

Original shipping charges will be refunded when the return results from our verified error, a materially defective product, or where otherwise required by applicable law.

We will not deduct undisclosed outbound shipping charges from a refund for an order that was originally advertised as including free shipping.

10. Exchanges and Replacements

Direct exchanges are not guaranteed.

For standard change-of-mind returns, the original product may be returned for a refund, and the customer may place a separate order for the preferred product.

For damaged, defective, incorrect, or incomplete orders, we may provide a replacement or replacement component when appropriate and available.

If an approved replacement is unavailable, we may issue a refund to the original payment method.

11. Order Cancellations

Contact us as soon as possible if you need to cancel an order.

Cancellation requests are not guaranteed. Orders may enter processing or fulfillment shortly after they are placed.

If an order has not entered processing or shipment, we may be able to cancel it. If processing or shipment has already begun, cancellation may no longer be possible, and the customer may need to request a return after delivery.

If we are unable to ship an order within the promised shipping period, we will provide any notice, cancellation opportunity, or refund required by applicable law.

12. Address Problems, Refused Deliveries, and Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after processing begins.

If an order is returned because of:

• An incorrect or incomplete address

• An unavailable recipient

• Refused delivery

• Failure to collect the package

• Unpaid customs charges

• Other circumstances attributable to the recipient

We may offer reshipment or a refund after the package is returned and inspected.

Additional shipping charges may apply to reshipment. Where permitted by law, non-refundable carrier charges or return-to-sender costs may be deducted from the refund when those costs resulted from an incorrect address, refused delivery, or failure to collect the package.

13. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

1. Confirm that the shipping address on your order is correct.

2. Check around the delivery location, mailbox, reception area, parcel locker, and other safe locations.

3. Ask household members, neighbors, building management, or reception staff whether they accepted the package.

4. Contact the shipping carrier for additional delivery information.

5. Contact Lapwise with your order number and any information provided by the carrier.

We will assist with a reasonable investigation when possible. A replacement or refund is not automatic solely because tracking shows delivery, and the final resolution will depend on the available evidence, carrier investigation, order circumstances, and applicable law.

14. International Orders

For international orders, customers may be responsible for customs duties, import taxes, brokerage charges, and other government or carrier fees.

These charges are generally collected by governmental authorities, customs agencies, brokers, or carriers and are not normally refundable by Lapwise.

For standard international returns, the customer is responsible for return shipping, customs documentation, and any return-related import or brokerage costs unless the return is caused by our verified error or applicable law requires otherwise.

Customers may contact the relevant customs authority regarding the possible refund of duties or taxes paid directly to that authority.

15. Promotions, Bundles, and Free Gifts

If a returned product was purchased as part of a bundle or promotion, all products required by the promotion must be returned unless we approve otherwise.

If a free gift or promotional product is not returned, its disclosed retail value may be deducted from the refund where permitted by law.

If a partial return causes an order to no longer qualify for a promotional discount, the refund may be recalculated based on the items retained, provided the promotional conditions were clearly disclosed at the time of purchase.

16. Payment Disputes

Please contact us first if you believe a refund has not been processed correctly or if there is a problem with your order. We will review the matter and attempt to provide an appropriate resolution.

Nothing in this policy limits a customer’s lawful right to contact their payment provider or exercise any non-waivable dispute rights.

17. Policy Abuse and Fraud

Lapwise reserves the right to review, restrict, or refuse a return where there is reasonable evidence of:

• Return fraud

• Product substitution

• Serial number manipulation

• False damage or delivery claims

• Repeated excessive returns

• Use of products followed by attempted return

• Violation of this policy

• Illegal or abusive conduct

Any decision will be made based on the circumstances and subject to applicable law.

18. Consumer Rights

This policy is intended to explain Lapwise’s standard return and refund procedures.

Nothing in this policy excludes, limits, or waives any warranty, remedy, consumer right, or legal protection that cannot lawfully be excluded, limited, or waived.

Where applicable law provides greater rights than this policy, the applicable legal requirements will control.

19. Changes to This Policy

We may update this policy from time to time to reflect changes in our operations, products, or legal obligations.

The version published on our website at the time of purchase will generally apply to that order unless applicable law requires otherwise.

20. Contact Information

For questions about a return, refund, cancellation, damaged product, or incorrect order, contact:

Store Name: Lapwise
Email: gobralwbhopalne@gmail.com
Website: https://lapwise.us

Email is our primary customer support channel. We aim to respond to most inquiries within 1–2 business days, although response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high inquiry volume.